BECOMING A PARTNER

Since 1994, Software Index is proud to have worked with many resellers worldwide to offer products and services which have gained us the highest possible recognition and respect from the global Microsoft Dynamics GP Partner community.

Software Index Limited is pleased to offer a Partner Program to authorized Microsoft Dynamics GP Partners for our range of software add-on modules for Microsoft Dynamics GP. Software Index Limited distributes all of its solutions through the Partner Channel and has designed this program specifically to aid Partners in distributing and supporting Software Index applications and services to their customers.

There are many benefits to working with Software Index:

• No Reseller sign-up fee
• No annual fees
• A progressive reseller margin framework on all Product Sales
• E-mail, fax, telephone and live online support to the Reseller or Consultant
• Free demo versions of all products for the Microsoft Dynamics GP demonstration company
• A license to use any of our products in-house free of charge
• Regular Partner emails, newsletters and updates
• Access to our online partner facility VAR.Central
• Trial Registration Keys that expire on a set date are available on request.

Software Index is well regarded in the International Partner network, and the majority of new product opportunities are generated by the customers themselves.

If you are an active, authorized Microsoft Partner for Dynamics GP, you can register with us at: VAR.Central.

Alternatively, if you have any questions about how our Partner program works, you can contact us at:
+44 (1509) 505 333 or by email at: sales@swareindex.com

If you are based in North America, you can call us at: (305) 938 7355.

LOG A SUPPORT CALL

As part of the Annual Support and Enhancement plan, Software Index provides support to registered Partners in respect of customer sites where there is a current paid up maintenance plan.

If you are not sure whether a valid maintenance plan exists, a list of all customer records along with their expiry dates can be found against each partner account within our online partner facility VAR.Central.

There are 3 methods for raising a new Support Request:

1. You can raise a new support request online 24/7 for your customer by logging on to our online partner facility VAR.Central and clicking on the link under Support titled:
   • Log a Support Call.


2. You may contact our support desk by phone or fax between the hours of 9:00am and 5:30pm GMT using the following numbers:
   • Telephone Number: +44 1509 505333
   • Fax Number: +44 1509 505444


3. You can send an email directly to our support team at: support@swareindex.com. In your email, please specify the following:
   • Your Partner name
   • Your contact name
   • A working email address
   • A contact telephone number
   • The name of the customer with the problem
   • A brief description of the problem (including screenshot attachments if necessary)
   • The date the problem itself was discovered.

If you have already logged a support call and you are trying to initiate a Live Helpdesk session, please click here for the Live Online Support login.

SUPPORT RENEWALS

Please note that all Annual Support and Enhancement plans must now be renewed at our online partner facility, VAR.Central.

Simply sign in to VAR.Central using your unique Login ID and Password and select the Support Renewals link from the main control panel within your personalized menu. Here you will be able to view a quotation of the renewal price for each customer before processing the request.

Please note that all of our product Registration Keys are version release, user count and platform specific. Customers are entitled to receive updated Registration Keys as long as there is a current, paid-up maintenance agreement in place for the specific site concerned.

To enable the installed solutions to operate for each customer site simply enter an up-to-date set of Registration Keys into the Software Index registration window. Please note that we will validate that a current, paid-up maintenance contract is in place for each Registration Key request received.

All Annual Support and Enhancement plans are recorded within our online partner facility VAR.Central and we will ensure that the Microsoft Dynamics GP partner is informed of any impending renewals prior to the expiry date. Typically, partners will be notified in advance by email where each customer support and enhancement plan falls into the following categories:

• Between 60 and 31 days prior to the expiry date
• Between 30 and 0 days prior to the expiry date
• Once the Support and Enhancement plan has expired for the customer*

The renewal of any Support and Enhancement plan is however ultimately the responsibility of the Microsoft Dynamics GP partner and it is our policy to insist that all fees are paid continuously for all live sites.

*Where a Microsoft Dynamics GP partner does not sustain an active - fully paid up - Support and Enhancement contract for a customer site, Software Index reserves the right to apply an administration charge to all plans that have been allowed to expire. Payment of the full fee due for past periods cover including the administration charge will be required prior to any revised keys being released.

ENHANCEMENTS

Software Index provide an Annual Support and Enhancement plan, giving you access to the very latest product updates, including any new features and functionality added to the core product.

Enhancement is an essential service for customers who purchase our products and later wish to sustain full compatibility with service pack releases and new version releases of Microsoft Dynamics GP.

Participating in the Annual Support and Enhancement program also gains you access to unlimited product support.

If you have any queries concerning our Annual Support and Enhancement plans, please contact us at: +44 (1509) 505 333 or by email at: sales@swareindex.com. If you are based in North America, you can call us at: (305) 938 7355.

REQUEST AN UPGRADE

Please note that all partner and customer upgrade requests must now be performed at our online partner facility, VAR.Central.

This includes all platform migrations, version upgrades and any other changes to the system manager details such as increased user counts.

Simply sign in to VAR.Central using your unique Login ID and Password and select the Upgrades link from the main control panel within your personalized menu.

If your Annual Support and Enhancement plan is current, your Registration Keys for the new product version will be delivered to your designated email address shortly afterwards.

VAR TRANSFERS

Product Maintenance Services - Taking over a customer from another partner

Where you have taken over a customer currently using any Software Index product, you will need to inform us of this straight away. Naturally, you will be entitled to any benefits accruing from any unexpired portion of a prepaid maintenance agreement, up to the renewal date.

However, if annual support and enhancement renewals have elapsed, we will insist that backdated support fees be applied to the uncovered period. This will only apply where we have preregistered the site to a different Microsoft Dynamics GP partner from the one that is requesting new release keys. The principals / proprietors of the new Microsoft Dynamics GP Partner must be completely different from those of the previous partner entity.

In all partner transfer cases we will require written confirmation, email being acceptable, of the details and their acceptance of the proposed transfer from the end user in advance of the keys being released. Once these details have been received, we will arrange for the customer's records to be transferred from the previous partner account within our online partner facility VAR.Central.

If you are not an existing partner of Software Index then you will be required to register as a new partner and return a signed copy of our Partner License agreement. This process can be completed quickly and easily online at VAR.Central.

If you have any queries regarding maintenance renewal invoices, or taking over a support and enhancement contract from another partner, please email full details to us at
admin@swareindex.com.